Information for Customers
As a leading generic pharmaceuticals and biosimilars company, Sandoz is totally committed to being the highest quality, most reliable supplier to our customers, who in turn provide vital Sandoz medicines to the public.
We sell Sandoz products to small and large retailers, wholesalers, hospitals, prescription benefit managers (PBM) and public agencies. In all cases, we are committed to delivering our broad portfolio of quality products with best-in-class service.
CLICK HERE for product information, including Prescribing Information, from DailyMed >
Policies - Important Changes
Retun Goods Policy - Effective August 1, 2019
Any other inquiries, please contact Customer Support, who will route your questions accordingly.
1 (800) 525-8747
Enhanced Verification Request
An Enhanced Verification request may be initiated by an Authorized Trading Partner in physical possession of the product which is the subject of the request.
Please follow these steps to initiate a verification request:
- Download and complete this form. All fields denoted with an asterisk (*) are required.
- If possible, take photos of the product label, including name, strength, LOT, EXP, GIN, SN and the 2D Matrix Code (see examples at Key Terms below)
- Attach the completed form and photo(s) to an email and send them to us at [email protected]