Revised as of July 25, 2013
Who We Are
"Safe Harbor" Certification for Privacy
As part of our commitment to privacy, Sandoz has certified to the Safe Harbor privacy program. The Safe Harbor program is co-sponsored by the European Commission, the Swiss Federal Data Protection and Information Commission and the US Department of Commerce. This means that Sandoz has voluntarily implemented a set of privacy standards that are approved by the United States, European and Swiss governments for companies in the United States. Only a small percentage of US companies have certified to the Safe Harbor privacy standards. More information about our Safe Harbor privacy standards is provided in the link below.
Collection of Your Information
Many of our services do not require any form of registration or identification. However, some of our services may require registration. This allows us to send you information that you request or to contact you about Sandoz products and services on either a one-time basis, or longer. Registration is optional but if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site or for us to provide the materials, information or services that you would like to receive.
Sandoz takes reasonable steps to ensure that personal data collected is reliable for its intended use, accurate, complete, and current. Sandoz limits the collection and processing of personal information to what is necessary to fulfill the intended purpose.
Consent to Provide Your Information to Sandoz
We request your permission to collect your personally identifiable information when you seek to register for a Sandoz program or service. In doing so, we also explain the purpose for the collection of your personal information and how we plan to use it. We also offer you the option to discontinue your consent ("opting out" or "unsubscribing") if you later decide that you no longer want to participate in a program or service. If we wish to use this information for purposes other than those for which the data was initially collected, we will offer a means to opt out of the secondary use.
Collection of Anonymous Computer Information
When you visit our websites, we do not collect any personally identifiable information about you without your permission. However, we do collect anonymous information about you if your computer is set to allow that type of collection. (You can turn off the ability to collect some of this information on most computers.) This type of anonymous information allows us to evaluate customer interest in our websites and perform other market research activities, such as surveying browsing habits on our sites. It also allows us to monitor traffic to our websites. (For those who are interested in the details, some of the typical computer techniques we may use are "cookies", "internet tags" which are also called "action tags", "single-pixel GIFs", “clear GIFs,” "invisible GIFs,” and "1-by-1 GIFs”). If you would like more information about web tags and cookies associated with on-line advertising or how to opt-out of third-party collection of information, please visit the Network Advertising Initiative website, an independent website not sponsored by or affiliated with Sandoz.
Sharing Your Information With Third-Parties
Sandoz will not share your personal information with unaffiliated third-parties, such as marketers, for their own separate use unless we have obtained your opt-in consent to do so. When you provide personally identifiable information to Sandoz, it will be accessible to some of Sandoz’ and Novartis' business partners, such as companies we retain to fulfill requests for information, or provide assistance to us on specific programs or projects. In those cases, the other companies may also have access to your personally identifiable information. Sandoz requires third-parties to whom it discloses personal data to protect personal information using substantially similar standards to those required by Sandoz. We also require that they not use your personal information for any separate use that is not specifically authorized by Sandoz.
There may also be instances where Sandoz may be required to share your information with third-parties who have not been retained by us (directly or indirectly), for example, if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad. Many entities receiving personally identifiable information under these conditions have privacy requirements that apply to their handling of your information.
Personal Information collected from you may also be transferred to a third party in the event that the business of this site or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat your information in accordance with this Privacy Statement.
Sharing Your Information Within the Novartis Group of Companies
The information that you provide to Sandoz may sometimes be shared with Novartis subsidiaries and affiliates within the Novartis global group. This may mean that your personally identifiable information may be transferred outside of the US to Novartis affiliates in other countries. Other departments within the Novartis group, and other Novartis companies that may receive your information will abide by substantially similar privacy requirements relating to your personally identifiable information.
Security of Your Information
We use appropriate technical, administrative and physical safeguards to protect data that pertains to you from loss, misuse or alteration. Of course, no organization can guarantee the absolute security of personal information. You should keep in mind that Internet transmissions, particularly email transmissions, are never 100% secure or error-free. Accordingly, we also caution you to guard your own computer and password against unauthorized access by others.
Links to Other Sites
This Privacy Statement applies only to this website and not to third party websites. We may provide links to other websites which we believe may be of interest to our visitors. We aim to ensure that such websites are of a high standard. However, due to the nature of the World Wide Web, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one. This Privacy Statement is not intended to be applicable to any linked, non-Sandoz site.
Transfer of Your Information
When Sandoz transfers personal information to countries other than the country where the information was provided, we do so in compliance with applicable privacy laws. We endeavor to protect personal information entrusted to us no matter what country it is stored in or transferred to and seek to have appropriate procedures in place to help ensure the security of your personal information. As noted above, we also adhere to the US Department of Commerce's Safe Harbor standards concerning the transfer of personal data from the European Union and Switzerland to the United States of America.
Protection of Children
Sandoz will not knowingly collect, use or disclose personally identifiable information from a minor under the age of 13, without obtaining prior consent from a person with parental responsibility (parent or guardian). Sandoz abides by the Children's Online Privacy Protection Act (COPPA) in the United States, and respects similar laws of other countries that protect the privacy of children. Should a child whom we know to be under 13 provide personally identifiable information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving information about him or her.
Updating and Accessing Your Information
We encourage you to update the information that you provide to us, such as providing us with a new mailing or email address. This will help us continue to provide information to you that best meets your needs.
In addition, Sandoz complies with laws and regulations applicable to the right to amend your data in our files. These rights are limited in some ways. In addition, in order to protect your data from unauthorized access or alteration by third parties, all requests to update or access your information will be subject to verification of the identity of the requesting individual.
Updated Sandoz Privacy Statement
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